| Q: |
How can I buy insurance from Travel
Underwriters? |
| A: |
Contact any one of our 2,500 licensed insurance
brokers across Canada, and ask for Travel
Underwriters travel insurance. If you’re
not sure where to find our products, contact
us directly at 1-800-663-5389, and we’ll
send you to a broker near you.
|
| Q:
|
I purchased a Travel Underwriters
travel insurance policy, and now I’m
not sure when and how to make a claim. How
will I know? |
| A: |
Check your policy wording
– you should have received this when
you purchased your policy. The policy wording
clearly defines the nature of the insurance
coverage you purchased – what events
are covered by the insurance, and what to
do when you actually experience one of the
covered risks. If you’re not sure,
contact the broker who sold you the policy,
or contact OneWorld Assist, our dedicated
claims services provider:
From U.S.A. & Canada, call toll-free:
1-800-663-0399
World Wide, call collect: (604) 278-4108
Any notices of claim or related correspondence
concerning all other claims should be promptly
sent to:
OneWorld Assist
10th Floor, 6081 No. 3 Road
Richmond, BC V6Y 2B2 
|
| Q: |
I’m an insurance broker,
and I would like to sell your products. How
do I go about doing this? |
| A: |
To become a Travel Underwriters Partner,
simply contact Customer Service toll-free
at 1-800-663-5389. Or, e-mail us at info@travelunderwriters.com.
|
| Q: |
I’m already selling your
product, but I want to sell online. How difficult
is it to sign-up, and how complex is the sales
process? |
| A: |
Both are very simple to do. To sign-up to
Partner Express, our online sales system,
simply contact Partner Express toll-free at
1-800-663-5389. The sign-up process is very
fast. Once you have a log-in identity and
a password, you can immediately sell online.
Selling travel insurance policies online using
Partner Express is easy, but if you need help
the first time, simple contact a Customer Service
representative for assistance.
|
| Q: |
I’m having problems using
Partner Express. What am I doing wrong? |
| A: |
You may need to adjust your computer’s
settings or update your software. We recommend
that you consult our user-friendly Partner
Tech Preferences to ensure that your computer
is set up to properly use Partner Express.
Click
here for Partner Tech Preferences
|
More
questions about Travel Underwriters? |
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